you are not alone, Call 1-855-WBGAMES , press 2 for Lego games, Press 1 for faulty toy pad, .. you get a new voice repeating the first message, this time press 3 for lego games in general .. and you'll be connected to support .. they'll ask you what you did to try to make it work, then send you a warranty email ... asking for your full name, shipping address, phone number, a photo of both the receipt (no older than 90days) and the game disc... I know, because I just bought this.. bought at 11:01am and warrantied by 1:00pm ... there are many many people who have pads that don't work. listed in the support page for non-functioning pads.. they say to make sure the pad is not touching metal ... but that only affects minifig ID.. not pad connection via USB cable
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