Well,1st, it's free, they make it in their own free time and give it to us without expecting something in return.
2nd, it's the first release and it's beta, so there's some stuff to work around, which they are probably doing, and it's us who tell them (politely) what's wrong so they can fix it.
3rd, in it's first release it already totally kicks xbslink & Xlink asses (which are also 2 great stuff, made by nice people on their available time for free), so it could stay that way and never update that it's already awesome.
Conclusion, no need to caps lock and act all upset, simply explain your situation in the most clear way possible and just hope they'll fix it.
@admins, I know you must be bombarded with problems, suggestions and bug related situations, so if you just made a "troubleshooting", "bug report" and "suggestions" sections on the forum it would be easier for all of us to make this clearer. The ones who got this to work could help those who can't in troubleshooting section so you wouldn't even bother any more with that part for example.